NXT Innings Academy

Privacy Policy

Last updated: 2 November 2026

This policy explains how NXT Innings Consulting Pty Ltd, trading as NXT Innings, handles your personal information when you use the NXT Innings Academy at courses.nxtinnings.com.au. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth), and this policy is written to reflect them. “We”, “us” and “our” mean NXT Innings; “you” means anyone who visits the Academy or buys a course.

What we collect

We only collect what we need to sell, deliver and support the courses:

  • Account and contact details. Your email address, and your name and any message if you use the contact form. Sign-in is passwordless, so we never hold a password for you.
  • Purchase details. A record of the courses you have bought and the status of each order. Card payments are handled entirely by our payment processor; we do not see or store your full card number.
  • Learning activity. Your progress through lessons, lessons marked complete, and any site you submit for the P1 review step, so we can show your progress and give you feedback.
  • Course-help conversations. If you use the in-lesson “Ask for help” assistant, we store your questions and its replies against your account so we can support you and improve the course. Please do not paste passwords, API keys or other secrets into it.
  • Technical information. Standard server logs (such as your IP address, browser type and the pages you request) and a record of your cookie choice. We use these to keep the site secure and working.

How we use your information

We use your personal information to:

  • create your account, process your purchase and give you access to your courses;
  • show your progress and deliver course materials, downloads and support;
  • reply to enquiries you send us through the contact form;
  • send you service messages about your account, orders and the courses you own;
  • protect the site against fraud, spam and abuse; and
  • meet our legal, tax and accounting obligations.

We do not sell your personal information. We will only send you marketing messages where you have asked us to or where the law otherwise allows it, and every such message includes a way to opt out.

Cookies and analytics

We use essential cookies that are needed to sign you in and keep the site secure. These are always on because the site cannot work without them. We only use non-essential cookies, such as analytics that help us understand how the Academy is used, if you accept them through the consent banner. You can change your mind at any time by clearing the choice stored in your browser.

Who we share it with

We share your information only with trusted service providers who help us run the Academy, and only so they can perform their service for us. These include our payment processor (for card payments), our hosting and infrastructure providers (who run the site and store the database), our bot-protection and email-delivery providers, and the third-party provider that powers the AI course-help assistant. We may also disclose information where we are required to by law.

Overseas storage

Some of these providers store or process data outside Australia. Where that happens we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles. By using the Academy you consent to your information being stored and processed overseas on this basis.

How we keep it safe

We hold your information on a hardened platform with access controls, encryption in transit, and row-level security so that you can only see your own data. We keep personal information only for as long as we need it for the purposes above or to meet our legal obligations, and then we delete or de-identify it.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within a reasonable time. There is normally no charge.

Complaints

If you think we have mishandled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

For any privacy question, or to access or correct your information, email us at heath@nxtinnings.com.au or use our contact form.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “last updated” date at the top of this page. Please check back occasionally so you are aware of any changes.